Category: Case example
“I’m filing a complaint!”
In our previous article, we explored the responsibilities of both the veterinary team and the pet owner when it comes to the health care of our beloved furry companions. But what happens when someone on the veterinary team fails to fulfill their responsibilities? Each province has a licensing board that protects the public’s interests. These…
Spectrum of Care
A common complaint we encounter from pet owners at my clinics and is commonly seen on social media tend to go something like, “The vets are just trying to upsell,” or “They’re only after more money.” These comments suggest that pet owners believe veterinary teams are pushing unnecessary services.